Jet Ski Club
Administrator
I have received so many calls from people having problems gaining simple warranty repairs done by Dealers I have decided to put some info together.
It will be a post that takes some time as I gather the legal information back. If you have an issue that isn't covered yet please contact me to discuss.
This is not legal advice just a guide to your options.
We have seen a Ski loose its paint on its second outing and some have sunk within a few weeks. All due to mechanical or design faults.
This often ends up being a timely repair for the devastated new owner but it may be a case of replace or refund. There is some info here: http://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund
We have seen Skis suffer serious damage within weeks of a warranty period ending but this may be an issue covered by Consumer Guarantees: http://www.accc.gov.au/publications/consumer-guarantees-a-guide-for-consumers
We see Skis go in for service to have expensive repairs carried out under the "replacement parts not covered by warranty"
These may be covered under fit for purpose: http://www.accc.gov.au/business/treating-customers-fairly/offering-warranties/warranties-against-defects
We see Skis rejected for warranty as they were purchased outside of Australia. This is currently being investigated as it appears that in Europe and many other countries this is not the case. If you have suffered from this exclusion please let us know as there is a potential action.
We see Skis have their warranty claim rejected on the grounds of a 3rd party mechanical shop doing a service. This is only applicable if the service caused the fault.
A copy of the act can be found here: http://www.austlii.edu.au/au/legis/cth/consol_act/caca2010265/
The State consumer protection Agencies are here: http://www.accc.gov.au/contact-us/other-helpful-agencies/consumer-protection-agencies
It will be a post that takes some time as I gather the legal information back. If you have an issue that isn't covered yet please contact me to discuss.
This is not legal advice just a guide to your options.
We have seen a Ski loose its paint on its second outing and some have sunk within a few weeks. All due to mechanical or design faults.
This often ends up being a timely repair for the devastated new owner but it may be a case of replace or refund. There is some info here: http://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund
We have seen Skis suffer serious damage within weeks of a warranty period ending but this may be an issue covered by Consumer Guarantees: http://www.accc.gov.au/publications/consumer-guarantees-a-guide-for-consumers
We see Skis go in for service to have expensive repairs carried out under the "replacement parts not covered by warranty"
These may be covered under fit for purpose: http://www.accc.gov.au/business/treating-customers-fairly/offering-warranties/warranties-against-defects
We see Skis rejected for warranty as they were purchased outside of Australia. This is currently being investigated as it appears that in Europe and many other countries this is not the case. If you have suffered from this exclusion please let us know as there is a potential action.
We see Skis have their warranty claim rejected on the grounds of a 3rd party mechanical shop doing a service. This is only applicable if the service caused the fault.
A copy of the act can be found here: http://www.austlii.edu.au/au/legis/cth/consol_act/caca2010265/
The State consumer protection Agencies are here: http://www.accc.gov.au/contact-us/other-helpful-agencies/consumer-protection-agencies
