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Author Topic: Jet Ski Information Jet Ski Warranty and Recall Information in Australia  (Read 6828 times)

Offline Jet Ski Club

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Jet Ski Information Jet Ski Warranty and Recall Information in Australia
« on: January 05, 2016, 02:59:47 PM »
I have received so many calls from people having problems gaining simple warranty repairs done by Dealers I have decided to put some info together.

It will be a post that takes some time as I gather the legal information back. If you have an issue that isn't covered yet please contact me to discuss.
This is not legal advice just a guide to your options.

We have seen a Ski loose its paint on its second outing and some have sunk within a few weeks. All due to mechanical or design faults.
This often ends up being a timely repair for the devastated new owner but it may be a case of replace or refund. There is some info here: http://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

We have seen Skis suffer serious damage within weeks of a warranty period ending but this may be an issue covered by Consumer Guarantees: http://www.accc.gov.au/publications/consumer-guarantees-a-guide-for-consumers

We see Skis go in for service to have expensive repairs carried out under the "replacement parts not covered by warranty"
These may be covered under fit for purpose: http://www.accc.gov.au/business/treating-customers-fairly/offering-warranties/warranties-against-defects

We see Skis rejected for warranty as they were purchased outside of Australia. This is currently being investigated as it appears that in Europe and many other countries this is not the case. If you have suffered from this exclusion please let us know as there is a potential action.

We see Skis have their warranty claim rejected on the grounds of a 3rd party mechanical shop doing a service. This is only applicable if the service caused the fault.

A copy of the act can be found here: http://www.austlii.edu.au/au/legis/cth/consol_act/caca2010265/

The State consumer protection Agencies are here: http://www.accc.gov.au/contact-us/other-helpful-agencies/consumer-protection-agencies

« Last Edit: January 17, 2016, 11:25:40 AM by Mandy »
See you on the water for some FUN!
Ph: +61 7 3151 2037
mandy@thejetski.club     
jsx17 

Offline Jet Ski Club

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Re: Manufacturers Contact Details - Australian Distributors
« Reply #1 on: January 05, 2016, 04:07:44 PM »
Your first port of call is theDealer where you purchased the Ski.

If this is unsatisfactory the next step is to contact the Australian distributors for the manufacturers.

BRP AUSTRALIA PTY LTD.
Sea-Doo Watercraft, Can-Am, Ski-Doo, Johnson & Evinrude.
Main administration and sales office.
Warehouse and distribution centre for Australia and the Pacific Islands. Technical training facility and internal service workshop onsite.
6 Lord Street, Botany, 2019
Telephone Seadoo Australia - Tel: +61-2-93552700
Fax: +61-2-93552797
Email: infobrpaustralia@brp.com

Kawasaki Motors Australia
Unit Q, 10-16 South Street,
Rydalmere NSW 2116
AUSTRALIA
email form: http://www.kawasaki.com.au/company/support
Extract from website:
Q. Will my warranty be affected if the periodic service is done by a non - Kawasaki Dealer? 
A. No. Warranty covers the unit for manufactured defects. The quality or lack of periodic service has no influence on whether a failure is a manufactured defect or not.

Telephone Kawasaki Australia - 02 9638 6164



Yamaha Motors Australia
Contact Form link: http://www.yamaha-motor.com.au/contact-us/general-enquiries
69 Rivergate Pl, Murarrie QLD 4172
Telephone Yamaha Australia -  (07) 3906 7000


The Australian Jet Ski Association is a self funded not for profit that exists to protect the interests of the recreational Jet Skiers. If you are still unable to solve any issues please contact us for assistance: http://ajsa.org.au/contact-ajsa/

Mandy Brown
0449 077 747
« Last Edit: May 24, 2016, 09:08:55 AM by Mandy »
See you on the water for some FUN!
Ph: +61 7 3151 2037
mandy@thejetski.club     
jsx17 


Offline Jet Ski Club

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Re: Jet Ski Recall Information in Australia
« Reply #2 on: January 05, 2016, 04:49:16 PM »
The ACCC provides recall information on Jet Skis here:
https://www.recalls.gov.au/content/index.phtml/itemId/952891

There is also the following links;

Kawasaki: https://www.kawasaki.com/OwnerSupport/SafetyRecall

BRP (Sea-Doo) http://www. brp .com/en-au/recalls
Note: This link does not work and I have notified them of this (5.1.16)


Yamaha: No link on website. this has been requested (5.1.16)
Response 7.1.16: You can check safety Recalls at the following link.
https://www.recalls.gov.au/content/index.phtml/itemId/952401


This is an indirect link to the one we published above to the ACCC https://www.recalls.gov.au/content/index.phtml/itemId/952891
« Last Edit: January 07, 2016, 10:31:57 AM by Mandy »
See you on the water for some FUN!
Ph: +61 7 3151 2037
mandy@thejetski.club     
jsx17 

Offline Jet Ski Club

  • Administrator
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  • Posts: 1034
  • Total likes: 31
    • Jet Ski Club
  • I Ride a: I ride anything that starts!
  • My hometown waterway is: Gold Coast, Australia
Re: Jet Ski known recalls in Australia
« Reply #3 on: January 05, 2016, 04:54:03 PM »
Current known recalls (5.1.16)

2014

    BRP—Sea-Doo SPARK Watercraft MY 201417th July 2014
    American Honda Motor Co Inc—ARX1200T3D / N2 / N3 / T2 / T3 Personal Watercraft18th June 2014

2012

    Yamaha Motor Australia Pty Ltd—Yamaha Wave Runner Jetski - Model VX180010th May 2012

2011

    Bombardier Recreational Products Inc—Sea-Doo Personal Watercraft15th November 2011

2010

    Kawasaki Motors Pty Ltd—Kawasaki Jet Skis JT1500A9F and JT1500D9F19th October 2010

2009

    Kawasaki—Models JT900-E2 and JT1200-C2 Jet Skis23rd September 2009
    Kawasaki—Models JT1500A9F, JT1500D9F and JS800A9F Jet Skis—Fuel Tank Replacement19th March 2009

2008

    Kawasaki Motors Pty Ltd—Jet Ski31st December 2008
    Yamaha Motor Australia—Water Vehicle14th November 2008
    Yamaha—Water Vehicle—Model GP130010th April 2008
    Yamaha—Water Vehicle—Model VX110010th April 2008

2007

    Kawasaki—Personal Watercraft28th December 2007
    Kawasaki—Personal Watercraft28th December 2007
    Kawasaki—Personal Watercraft28th December 2007
    Kawasaki—Personal Watercraft28th December 2007
    Kawasaki—Personal Watercraft4th September 2007

2006

    Kawasaki—Personal Water Craft Vehicles—Fuel Tank Vent Hose28th June 2006

2005

    Yamaha—VX1100 water vehicles7th September 2005
    Kawasaki—Personal Watercraft Vehicle—Flush Fitting Hose Clamp Inspection17th August 2005
    Yamaha—Water Vehicle Model (FX160) FX100027th April 2005
    Yamaha—Water Vehicle Model (FX160) FX100027th April 2005

2003

    Kawasaki—Jet Ski Personal Watercraft13th October 2003

2000

    Kawasaki—Jet Ski Watercraft23rd November 2000

1999

    Kawasaki—Jet Ski Watercraft22nd November 1999
    Kawasaki—Jet Ski Watercraft9th September 1999

1998

    Kawasaki—Ski - Hand Pole19th August 1998



   
See you on the water for some FUN!
Ph: +61 7 3151 2037
mandy@thejetski.club     
jsx17 

Offline xdrian

Re: Jet Ski Warranty and Recall Information in Australia
« Reply #4 on: January 06, 2016, 04:21:44 PM »
Mandy
what great info  awsm

Big thank you from everybody  chr
All care taken and no responsibility
Regards Xdrian


 


 

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